DAMAGE & DEFECT POLICY

.1 Transit Damage

• Any transit damage must be reported within 48 hours of delivery
• Clear photographs/videos of:
  Outer packaging
  Inner packaging
  Damaged product are mandatory for claim processing
  

Upon verification, MEZA will offer: - Replacement of the damaged component/product, OR - Store credit, OR - Refund (at MEZA’s discretion)

2 Manufacturing Defects

• Manufacturing defects must be reported within 7 days of delivery
• Defect claims post installation or usage will not be accepted unless related to electrical malfunction
• Defect claims  or damages due to incorrect installation or misuse will not be accepted